Returns & Refunds

Our Commitment

We want you to be confident in every purchase you make with Gutter Brudderz. If something isn't right with your order, we're committed to working with you to find a fair and reasonable solution.

This policy explains when returns, exchanges, and refunds may be available, along with the steps for requesting assistance. Please review the information below before initiating a return or refund request.

Our goal is to make every return, refund, or exchange request as simple and transparent as possible. If you have questions at any point during the process, our Customer Service team is here to help.

Return Eligibility

To be eligible for a return, an item must meet all of the following conditions:

The return request is submitted within 60 days of the delivery date.
The item is unused, unworn, unwashed, and in its original, resalable condition.
The item is returned with all original tags, packaging, and accessories, when applicable.
Proof of purchase or the original order number is provided.
The item is not identified as non-returnable under this policy.

Items that do not meet these eligibility requirements may not qualify for a return, refund, or exchange.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

Custom or personalized products.
Digital products or downloadable content.
Direct Sale items identified as non-returnable at the time of purchase.

Gift Cards

Gift cards may be returned for a refund within 60 days of the purchase date, provided all of the following conditions are met:

The refund request is submitted by the original purchaser.
The gift card was purchased directly from Gutter Brudderz.
The gift card has not been redeemed or used, in whole or in part.
Proof of purchase is provided.

Once a gift card has been redeemed, in whole or in part, it is no longer eligible for a refund.

Direct Sale Items

From time to time, Gutter Brudderz may offer exclusive Direct Sale items. These products are produced in extremely limited quantities or are one-of-a-kind collector items.

Because of their limited availability and collectible nature, Direct Sale items are considered final sale and are not eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue quickly, please include:

Your order number.
A description of the issue.
Clear photos of the item and, if applicable, the packaging.

Once we review your request, we will determine the appropriate resolution, which may include a replacement, exchange, refund, or other reasonable solution based on the circumstances.

If the issue resulted from an error by Gutter Brudderz or one of our fulfillment partners, we will provide return instructions and cover reasonable return shipping costs when a return is required.

Exchanges

Eligible items may be exchanged in accordance with the return requirements outlined in this policy.

Exchanges are subject to product availability. Because many Gutter Brudderz products are produced in limited quantities, replacement sizes or styles may not always be available.

If the requested replacement item is unavailable, you may choose another eligible item of equal value, pay the difference for a higher-priced item, or receive a refund if you prefer.

For standard exchanges, customers are responsible for the cost of returning the original item. Gutter Brudderz will cover the shipping cost of the replacement item.

Return Shipping

For standard returns, customers are responsible for the cost of returning eligible items to Gutter Brudderz.

If a return is the result of a damaged, defective, or incorrect item, Gutter Brudderz will provide return instructions and cover reasonable return shipping costs when a return is required.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original method of payment. Please allow 5-10 business days for the refund to be processed after approval. Depending on your financial institution or payment provider, it may take additional time for the refunded amount to appear in your account.

Refunds are based on the amount paid for the returned item after any applicable discounts, promotions, or adjustments.

Eligible items may be returned individually, subject to the conditions outlined in this policy.

Original shipping charges are non-refundable, except when the return is the result of a damaged, defective, or incorrect item, or another error by Gutter Brudderz.

If a returned item does not meet the eligibility requirements outlined in this policy, the return may be declined and the item may be returned to the customer at the customer's expense.

Lost, Delayed, Refused, or Undeliverable Shipments

Once an order has been shipped, delivery is the responsibility of the shipping carrier.

While Gutter Brudderz will gladly assist customers in resolving shipping issues, delivery times and carrier operations are outside our direct control.

If your package appears to be lost, delayed, or has not arrived as expected, please contact us. We will work with you and, when appropriate, initiate or assist with the carrier's investigation process.

Orders returned to Gutter Brudderz because of an incorrect shipping address provided at checkout, refusal of delivery, or failure to claim the shipment may require additional shipping charges before the order can be reshipped.

How to Request a Return

Contact Gutter Brudderz through our Contact Page within the applicable return period.
Provide your order number and a brief description of your request.
Follow the return instructions provided by our Customer Service team.
Once your return is received and inspected, we will notify you of the outcome and, if approved, process your refund or exchange in accordance with this policy.